Frequently AskedQuestions?
What is Hamnah Collection?
Hamnah Collection is your destination for ethically sourced clothing, luxurious skincare, signature perfumes, and curated lifestyle products. We focus on quality, affordability, and a seamless shopping experience.
Where are you located and do you have a physical store?
We operate primarily online but are based in Faisalabad, Pakistan. At this time, we don’t have a brick-and-mortar shop, which helps us keep prices low and reach customers all over the world.
Can I track my order?
Absolutely. Once your package ships, you’ll receive an email with a tracking number. Click the link in the email to see real-time status updates.
What is your return policy?
Items can be returned within 30 days of delivery for a full refund (excluding shipping fees), provided they are unworn, unwashed, and with all tags intact. Sale items are final sale.
How do I initiate a return or exchange?
Email us at hamnahcollection1@gmail.com with your order number and reason for return.We’ll send you a prepaid return label.Drop your package at the nearest courier.Refunds or exchanges are processed within 5–7 business days of receiving the return.
Can I exchange an item for a different size or color?
Yes—just request an exchange when you initiate your return. We’ll ship the new size or color once we receive your original item (subject to availability).
